Navigating insurers, experts and the claims process
When something goes wrong with a property - whether due to water damage, a weather event or another incident - the insurance claims process in France can quickly become complex. It typically involves communication with several parties: the insurer, an independent expert and, in many cases, contractors. For property owners who are not based in France or are unfamiliar with how the system works, managing this process from a distance can feel overwhelming. We are here to take that burden off your hands.
THE PROCESS
How we support insurance claims
Step 1
CLAIM REVIEW: WE REVIEW YOUR SITUATION, YOUR POLICY AND THE NATURE OF THE INCIDENT TO ESTABLISH THE CORRECT PROCESS.
Step 2
INSURER CONTACT: WE COMMUNICATE WITH YOUR INSURER IN FRENCH, ENSURING THE CLAIM IS SUBMITTED CORRECTLY AND PROMPTLY.
Step 3
EXPERT LIAISON: WE LIAISE WITH ANY APPOINTED EXPERTS AND MANAGE ALL CORRESPONDENCE THROUGHOUT THE INSPECTION PROCESS
Step 4
DOCUMENTATION: WE ORGANISE AND SUBMIT ANY SUPPORTING DOCUMENTATION REQUIRED BY THE INSURER OR EXPERT.
Step 5
FOLLOW-UP: WE FOLLOW UP ON NEXT STEPS AND KEEP YOU INFORMED AT EVERY STAGE IN PLAIN ENGLISH.