top of page

My property has a leak… What should I do?

Water damage in your home can manifest in various forms and degrees of severity, ranging from a minor nuisance to a major crisis. It could be as subtle as a damp patch on the wall, a steady trickle of water, or as alarming as a sudden gush from an unknown source. 

Each of these scenarios, whether it's a single drop from the ceiling, a visible damp patch indicating hidden issues, or a dramatic water outpour reminiscent of a movie scene, presents its unique challenges. Dealing with water leaks, in any form, is always a stressful experience. 

In this blog, we'll provide valuable insights into navigating these scenarios and the consequent insurance process and understanding your coverage in France, ensuring you're well-equipped to handle these water-related issues in your home.

Immediate steps to handle a leak

The first and most crucial step is to locate the source of the leak. If the leak is active, shut off the main water supply immediately and call a plumber. If you can see damage but no water coming, it may be that the leak has come and gone in which case there's no need to spend time searching for it. 

The next step is documenting the damage. Before cleaning up, take photos or videos of the damage. This documentation is crucial for insurance claims and will support your case when the insurance expert assesses the situation.


Navigating the insurance maze

In France, having house insurance is a legal requirement for both renters and homeowners. Once you report the leak, the insurance company will open a dossier and start the claim process. 

Next, an expert appointed by your insurer will evaluate the extent of the damage. If you've had any previous interventions, like from an external plumber as a result of the flood before the expert arrives, you'll just have to provide these documents to your insurance company. Like a project manager, the insurance expert is responsible for the dossier. They'll decide if any professional drying needs to be done and from here they'll be able to quantify the cost of the damage to refund. 

Knowing what your insurance policy covers is essential. Generally, insurance covers:

  • Structural damage, including repair costs to restore your property to its former condition, is typically covered.

  • Personal belongings and furniture, up to a certain amount as stated in your insurance contract. 

  • If you're a landlord, this may result in loss of rental income which could be covered depending on your policy.

It's important to note that while you may need to arrange and pay for the initial clean-up, you should keep all invoices for potential reimbursement.

Specifics for private properties and apartments 

If the leak originates within your private property, you'll be responsible for the deductible (franchise) as outlined in your insurance contract. External leaks generally don't involve a franchise fee.

In multi-unit apartment buildings, it's common that leaks can affect multiple units. In such cases, each owner should inform their insurer and provide information about other affected parties. In France, insurers coordinate amongst themselves, reducing the burden on the property owners. Remember to inform your Syndic, especially if communal areas are involved. For those who don't know, the "Syndic" is a term commonly used in France to refer to the property manager or management company of a condominium or co-ownership building.

To round off

Dealing with a leak isn't an enjoyable experience, but being prepared and understanding your rights and responsibilities can significantly ease the process. At Aster Management, we're well-versed in handling such situations. Our team has extensive experience in swiftly addressing leaks, ensuring minimal disruption and damage. Whether you're facing a minor drip or a major water issue, we're here to provide professional assistance and guidance every step of the way.

We hope this guide not only educates you on the steps to take in the event of a leak but also helps you navigate the often complex world of insurance claims. With Aster Management, you can be assured we’ll provide expert support should you need it in these challenging situations. Stay vigilant, stay informed, and remember, that prompt action can mitigate a lot of damage and bring about a swift and effective resolution.


blog post
bottom of page